Contact FreePDFToolz Technical Support

Have a technical inquiry, feature request, bug report, or partnership proposal? Our engineering team is dedicated to maintaining high uptime, document fidelity, and platform security.

Frequently Answered Inquiries

1. Where can I report a corrupted PDF conversion or parsing error?

If a specific PDF fails to process (e.g. invalid cross-reference table, unsupported font encoding, or encrypted permissions), please email support@freepdftoolz.me with the document page count, file size, and the exact error code displayed. If the document does not contain sensitive personal data, attaching a sample page helps our team diagnose font embedding edge cases within 24 hours.

2. How quickly does customer support respond?

Our engineering team monitors incoming inquiries 7 days a week. Technical bugs affecting platform uptime receive priority handling within 4 hours. General user inquiries and feature requests are answered within 24 to 48 business hours.

3. Do you offer an API for programmatic batch PDF operations?

Yes. We provide high-throughput REST API endpoints for automated PDF merging, lossless compression, and document conversions. Contact api@freepdftoolz.me with your estimated monthly page volume to request sandbox API keys and technical documentation.

4. Security & Vulnerability Reporting

We take information security and RAM-disk ephemeral isolation seriously. If you discover a potential vulnerability, memory leak, or security flaw, please contact security@freepdftoolz.me immediately with proof-of-concept steps. We practice coordinated vulnerability disclosure and respond to critical reports within 12 hours.